WARNING, you are in the Elster4Konsens test environment!

Please note that this page is a test environment for a limited user group, and no support is provided for external parties. Registration ("create user account") is not possible here, as this is purely a test system. No legally binding submissions or activities can be conducted through the test system. Please complete your registration again in the productive environment at https://www.elster.de. The Elster4Konsens test environment is designed solely for testing purposes. There is no connection to the live operation. Tax returns or other official processes cannot be submitted here.

ELSTER
Your online tax office
Help

Request to ElsterLohn support

This form is only available to employers who are unable to retrieve a printout for forwarding to their employees or an error log within five days of sending the electronic wage tax statement. The form can also be used for questions and problems with an error message or error number in connection with the sending of a wage tax statement.

Answers to questions about Mein ELSTER or other topics relating to ELSTER can be found at . Please understand that inquiries of this kind cannot be addressed via this form.

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Contact

Unfortunately, requests without a valid e-mail address cannot be processed.

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Transfer ticket number / ETID of the original delivery and date of sending

Only with the transfer ticket number or the ETID, the tax authorities can track the path of your data. If your software does not show this number, please ask your software manufacturer or refer to their manual.

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Error message

Please insert the error number and the error text here.

Problem description

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